See Why We're Better!

Better IT Support


Remote Monitoring and Repair

As a business owner you understand the importance of maintaining your IT infrastructure and preventing downtime that causes an inefficient workforce. Unfortunately, when issues arise, there are usually high costs associated with restoring systems back to working order. What if you could have prevented the downtime in the first place? What if you had a team of resources monitoring your environment 24 hours a day, 7 days a week?

Instead of reactive services, call us, to better understand how we support our customers to provide preventative maintenance to avoid issues that may cause for serious downtime and frustration by your staff.  Our goal is to avoid imposing on your day, so you can effectively utilize your IT and focus on your core business.

Our services include:

  • Server Preventative Maintenance/Management
  • Desktop Preventative Maintenance/Management
  • Immediate Help Desk Support with 24/7 availability
  • Unlimited Remote Support
  • Vendor Management
  • Performance Optimization
  • Network Device Management
  • Managed Print Services
  • Mobile Device Management


Backup and Disaster Recovery

Not just backup....this is Business Continuity!

If you have ever experienced any level data loss, you can certainly recognize its value to your organization. Regardless of size of your company, the costs of the lost data can never be undervalued considering all implications including customer information, impact on contractual obligations and lost productivity. 

Our rock-solid solution not only backs up your data as frequent as every 5 minutes, but in the occurrence of a server/desktop failure, this solution takes on the role of the failed IT device while continuing to perform backups. Don't consider it as simply a data backup solution, but as a full business continuity solution.

To ensure that your data is protected in the event of a local disaster, our solution encrypts and replicates your data to the cloud. This provides the best protection to ensure your data is safe and recoverable.

  • Backups entire data, as frequent as every 5 minutes
  • Instant recovery of damaged or deleted files
  • Near-zero downtime for server/hardware failures
  • Off-site backup to secure data centers for comprehensive disaster recovery


Network Assessments

Is your company at risk?

9 out of 10 IT networks that we analyze will have potentially serious problems sitting undetected - leading to a risk of unauthorized access, interruption of business, and other costly technical problems.

As a leader in the IT industry, we would appreciate the opportunity to meet with your team and provide a no-obligation assessment of your network.  This will enable us to provide you with recommendations on problems to fix – how to get more from your existing technology – how to get increased mobility – how to better lock-down your sensitive information – and much more.

Our unique process has many benefits, including:

  • No software installed, so nobody will know -- including your current IT provider -- unless you want them to
  • No agents or probes living on your network for days, weeks or longer
  • Average-sized networks are scanned quickly, most oftentimes around 30 minutes total


Category

What we uncover…

Hardware

-    Servers, Workstations,   Printers, and non-AD devices (like switches/routers/printers)

-    Old Computers which are still joined to the domain and have not been removed

Software

-    Systems with missing Patches / Service Packs / Security Updates

-    Local accounts () with weak/insecure passwords

-    Systems with missing Anti-Virus, Anti-Spyware, or firewall misconfiguration

Configuration

-    Security policy inconsistency across network servers/computers

-    Outbound system access that should be blocked

-    Lack of Content Filtering (Social Media, Entertainment, Pornography, Illegal Downloads)

Accessibility

-    Misconfiguration of user access to Network Shares

-    Which users have Mailbox Delegate Access (send on behalf of, access other mailbox)

-    Membership to E-mail Distribution Groups

Security Risks

-    Old user accounts which still have access and have not been properly disabled

-    Internal systems with open ports that pose a potential security risk

-    External issues which put your network at risk of business disruption or data loss

 

 What You Get:  Client Risk Report

Client Risk Report

 

This 6-8 page Executive Summary will provide you with an overview of the devices on the network along with a Network Risk Score and analysis of each potential issue. We will be prepared to review this document with you, discuss in detail the findings, answer your questions and provide specific recommendations.

 


Next Steps

There’s absolutely no obligation to retain us - but we know that if we find a serious problem hiding on your network, you’ll want to take prompt action to correct it, and you might just need our help! If so, we’ll provide you with a simple quote to remedy the situation, and a proposal to monitor your IT infrastructure, going forward, to keep your network healthy on a monthly basis.